Terms & Conditions

You need to be 16 or over to have an account, and the details you give us at sign-up should be accurate. You are responsible for keeping your password safe and for what happens on your account. One person, one account.

Unloop is meant to feel calm. Please help keep it that way. Do not:

• Harass, bully, threaten, stalk or intimidate anyone, in posts, comments, story replies or direct messages.
• Post hate speech or content that attacks people over race, ethnicity, religion, disability, sex, gender identity or sexual orientation.
• Post anything illegal, or anything that sexualises minors — this results in immediate removal and, where required, a report to the authorities.
• Post graphic violence, or content that encourages self-harm, suicide or disordered eating.
• Share someone else's private information, or impersonate another person or organisation.
• Send spam, run scams, or use direct messages for unsolicited promotion.
• Upload content you do not have the right to share.
• Scrape the app, abuse our APIs, attempt to break our security, or work around the daily time allowance in ways that damage the service.

Your daily allowance is there for you, not as a rule we police — but the features around it are part of the product and should not be tampered with.

You own everything you create on Unloop: your posts, images, captions, comments, story replies, messages and journal entries. We do not claim ownership of any of it.

To actually show your content in the app, we need your permission to do so. By posting, you give us a worldwide, non-exclusive, royalty-free licence to store, reproduce, resize and display your content — solely for the purpose of operating Unloop and showing it to the people you intended. We do not use your content in advertising or license it to anyone else. This licence ends when you delete the content or your account, except for copies that may briefly remain in backups.

Your gratitude journal is excluded from all of this. It is private to you and is never displayed to anyone.

You can report a post, reply, story, message or account from the "⋯" menu on it. You choose a reason and can add a short note. Reports go only to whoever administers Unloop — they are never shown to other users, and the person you report is not told. We review reports and may remove content or suspend accounts.

You can also block an account from its profile or from the "⋯" menu on their content. Blocking removes any follow between you, hides your posts, stories and replies from each other, and stops new messages and story replies in both directions. Existing message history stays readable to you but the conversation is closed. Blocking is silent — the other person is not notified. You can see and undo your blocks in Settings → Privacy.

Deleting a direct message is a hard delete for both people. The message is removed from our database entirely and disappears from the other person's chat too — there is no “message removed” placeholder left behind. Deleting a whole conversation removes it and its messages for both participants.

Please be aware that this cannot un-send something in the real world: the other person may already have read the message or taken a screenshot.

You can leave at any time. Settings → “Delete my account” permanently removes your account, your content and your uploaded files. It is immediate and irreversible, so download your data first if you want a copy.

We may suspend or terminate an account if it breaks these terms — particularly for harassment, illegal content or abuse of other people — or if we are legally required to. Where it is reasonable and safe to do so, we will tell you why and give you a chance to respond. For serious harm we may act immediately.

If you are struggling, please talk to a doctor or a qualified mental health professional. If you are in crisis or someone is in danger, contact your local emergency services or a crisis line right away — Unloop is not monitored and cannot help in an emergency.

Unloop is provided “as is”. We work hard to keep it running and safe, but we cannot promise it will always be available, uninterrupted or error-free, and we may add, change or remove features. We are not responsible for content posted by other users.

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost data, or anything arising from another user's content or conduct. Where we are liable, our total liability is limited to the greater of the amount you have paid us in the past 12 months or £100.

Nothing here limits liability that cannot legally be limited — including death or personal injury caused by negligence, or fraud — and if you are a consumer, your statutory rights are unaffected.

We may update these terms as Unloop grows. When we do, we will change the date at the top of this page, and for significant changes we will let you know in the app before they take effect. If you keep using Unloop after a change, that means you accept the updated terms. If you do not, you can delete your account.

These terms are governed by the laws of England and Wales, and its courts have jurisdiction — unless local consumer law where you live gives you the right to bring a claim closer to home. Questions? Reach us through the support link in Settings.